Karza

Banking and business intelligence solution provider

Problem statement

Karza has various business products (Kscan, VKYC, EPFO, etc.) and each product has its own API sandbox. These sandboxes are accessed by both internal and external stakeholders. The internal team, while demonstrating and troubleshooting, has to toggle between various products on a daily basis. There comes in the need to create a unified platform for easy usage and coordination

UNIFIED SANDBOX

My role:

I worked on this product from its inception. My role was to research how internal users and clients interact with the current platforms and understand the gaps in the overall journey. My contribution was to research, and analyze other products, and create wireframes and dedicated user journeys based on roles.

Approach

Competitor Analysis

The platform needed an introduction and direction to explore further
Introduction to other products
Exploration of payouts
Examples/screens of how the flow would look like and work post integration 5) Steps for integration

Attending Demo Calls

Separate journeys for Business and Tech users
Internal users, while demonstrating had to use various sources to access files and URLs
Business teams use the platform more than the tech teams

User Interviews

Search needed to find APIs
Proper sectioning/templatizing of information needed
Users had no idea where they were on the platform
Few irrelevant tabs on daily basis for users
No proper information on versions
While demonstrating, the numbers, clients, usage information, etc were verbally communicated. Visual support was needed.